No matter how computer savvy we may think we are, we cannot always rely on anti-virus, anti malware, or anti anything else for that matter to completely protect us from evil outside forces. I think the one that I have seen that has reduced most of the victims to at least the panic level is the fake anti-virus scam. You know the one, it appears out of no where from the depths of the bottom of your monitor and states in bright bold colors, You have 12 Trojans, 331 malware and a partridge in a pear tree!!!!! Send us $59.95 US for your license activation fee, and we will eliminate the threats for you! Then it wont go away, disables task manager, control panel, msconfig, etc. Your now officially stuck………
What to do next?
It could be as bad as you think. You could send in the funds and the fake virus people may not even return a cure, they could just keep the money and leave you stuck or I could sit here and regurgitate verbatim on the many, many steps involved in removing one of these; but if you are not computer savvy detailed instructions while you’re in panic mode will not help in the least. Most people will be inclined to run the PC down to the nearest office big box store or to the company IT person if your fortunate enough to have one at your disposal, most people are not.
If that doesn’t work, maybe you need to…
Call someone you trust to help. The reason CISI, the IT solution provider I am a part of, was established is to step in and protect people who just want to work and don’t have the time or interest in being a tech specialist. “IT Solution Providers” (aka the tech folks in the white hats) keep an eye on your systems for you, either through monitoring and letting you know when and what you need to do. Or they just fix problems before you even know there is one. We believe it saves our clients time and money in the long run. And we want to see your business making that long run!
In the meantime, we’re here to help in anyway we can. Just send me a question and I will do my best to help you fix it on your own.